Delivery, Returns and Refund Policy
Address Information:
Please note that it is the customer's responsibility to provide us with a correct and complete delivery address.
If your delivery address is different from your billing address, please specify this during checkout.
If your delivery address is different from your billing address, please specify this during checkout.
Shipping Notification:
When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the track my order page with your Order ID and Email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the track my order page with your Order ID and Email.
Shipping Information:
You can choose the delivery method during checkout:
Estimated Delivery
Standard Delivery: FREE
Arrives 7-12 business days after production time.
New, unworn items can be returned to Oskar Hill within 100 days of delivery. Please note that because all our personalised items are one-of-a-kind, those returns will incur a 30% restocking fee.
Cancellation Policy:
Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact us Contact@oskarhill.com .Cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
